Refund Policy
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At Oro Vento Parfum, we take pride in the quality of our fragrances and want you to shop with confidence. Please review our refund and return policy below.
Eligibility for Returns
- Returns are accepted within 14 days from the date of delivery.
- Products must be unused, and returned in all original packaging, including boxes, seals, and any accompanying materials.
- The item must be in the same condition as received.
Non-Returnable Items
- For hygiene and safety reasons, sealed products that have been opened or used are not eligible for a refund or return.
- Any product that shows signs of use, tampering, or damage caused after delivery will not be accepted.
Defective or Damaged Items
- If you receive a defective or damaged product, please contact us within 48 hours of delivery.
- Replacements are possible for defective items, subject to verification.
- We may request photos or videos to assess the issue before approving a replacement.
Return Pickup
- Once a return or replacement request is approved, Oro Vento Parfum will arrange the return pickup at no additional cost to you.
Refund Process
- Refunds (if applicable) will be processed after the returned item passes quality inspection.
- Approved refunds will be credited to the original mode of payment within the standard processing time.
Contact Us
For any return, refund, or replacement requests, please reach out to our customer support team "info@orovento.com" with your order details.